Shipping policy
Shipping Destinations
PatioSet ships to addresses within the United States and select international destinations. During checkout, you will be able to confirm whether we can deliver to your location. We currently ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories. International shipping is available to many countries; specific availability and delivery times vary by destination.
Shipping Rates and Free Shipping
PatioSet is pleased to offer free shipping on all domestic orders within the United States. There are no minimum purchase requirements—every order ships at no additional cost to you. Shipping costs do not apply to orders delivered within the U.S., including Alaska, Hawaii, and U.S. territories.
For international orders, shipping costs are calculated at checkout based on your destination, package weight, and selected carrier service. International customers will see the applicable shipping charges before completing their purchase.
Processing and Handling Time
All orders are processed and prepared for shipment within 1–3 business days after your order is placed (excluding weekends and U.S. federal holidays). Orders placed on Friday evening, Saturday, or Sunday will begin processing on the following Monday.
During promotional events, peak holiday seasons, or periods of high order volume, processing time may extend slightly. We make every effort to fulfill orders as quickly as possible and will notify you via email if any significant delays are anticipated.
Once your order has been processed and handed over to the carrier, you will receive a shipping confirmation email with tracking information.
Delivery Times and Estimates
Delivery times begin once your order leaves our facility and are in addition to the processing time noted above.
Domestic Shipping (United States)
Orders shipped within the United States typically arrive within 3–5 business days after shipment. In some cases, delivery may occur sooner, particularly for destinations near our fulfillment center. Remote or rural addresses may experience slightly longer delivery windows.
International Shipping
For international destinations, estimated delivery times range from 7–15 business days after shipment, depending on the destination country and customs clearance procedures. International delivery times are estimates only and may be affected by customs inspections, import processing, local carrier capacity, and other factors beyond our control.
Delivery Time Disclaimers
All delivery estimates are provided in good faith but are not guaranteed. PatioSet is not responsible for delays caused by carrier performance, weather events, customs inspections, incorrect or incomplete shipping addresses, or other circumstances beyond our reasonable control. Delivery times do not include weekends or holidays observed by the carrier.
Carriers and Tracking Information
PatioSet partners with trusted national and regional carriers, including USPS, UPS, FedEx, and other logistics providers, to deliver your order reliably and efficiently. The specific carrier assigned to your shipment depends on your location, package size, and service availability.
Once your order is shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's tracking portal. You can use this information to monitor your package's progress in real time. Please allow 24–48 hours after shipment for tracking information to update and become available in the carrier's system.
If you have not received a tracking number within three business days of placing your order, or if your tracking information shows no movement for several days, please contact us at contact@patioset.shop or call 3052067865.
Split Shipments
In some cases, items in a single order may ship from different warehouse locations or at different times to ensure faster delivery. If your order is split into multiple shipments, you will receive separate tracking numbers for each package. There is no additional charge for split shipments. All items will be delivered to the same shipping address you provided at checkout.
Incorrect or Incomplete Shipping Address
You are responsible for providing a complete and accurate shipping address at the time of purchase. Please double-check your shipping information before completing your order. PatioSet is not responsible for orders that are lost, returned, or delayed due to an incorrect, incomplete, or undeliverable address provided by the customer.
If you realize you have entered an incorrect address, contact us immediately at contact@patioset.shop or 3052067865. We will make every effort to update your shipping information if your order has not yet been dispatched. Once a package is in transit, address changes must be made directly with the carrier, and additional fees may apply.
Packages returned to us due to an incorrect address, customer refusal, or failed delivery attempts may be subject to a restocking fee and will not be eligible for free reshipping.
Delivery Delays
While we strive to meet all estimated delivery windows, delays can occasionally occur due to factors beyond our control, including carrier delays, severe weather, natural disasters, customs holds, or logistical disruptions. PatioSet is not liable for such delays, but we are committed to helping you track down your order and resolve any issues.
If your order has not arrived within the expected delivery window:
- Check the tracking information provided in your shipping confirmation email
- Contact the carrier directly using the tracking number to inquire about the package's status
- If the carrier cannot locate your package or if tracking shows no updates for more than 7 business days after the expected delivery date, contact us at contact@patioset.shop or 3052067865 so we can investigate and assist you
We will work with you and the carrier to locate missing packages and, where appropriate, arrange for replacement or refund in accordance with our return and refund policy.
Lost or Damaged Packages
Lost Packages
A package is considered lost if tracking shows no movement for 7 business days after the expected delivery date, or if the carrier confirms the package cannot be located. If your package is confirmed lost, please contact us at contact@patioset.shop or 3052067865. We will open a carrier claim on your behalf and work to resolve the issue promptly, including issuing a replacement or refund as appropriate.
Before a package can be declared lost, we may require you to check with neighbors, building management, or household members, and to confirm the shipping address was correct. We ask for your patience during the carrier investigation process, which can take several business days.
Damaged Packages
Please inspect your package upon delivery. If the outer packaging shows visible damage, we recommend noting this with the carrier at the time of delivery or taking photos before opening. If the contents are damaged, contact us within 48 hours of delivery at contact@patioset.shop or 3052067865 with photos of the damaged item(s) and packaging.
We will review your claim and, if the damage is confirmed to have occurred during transit, arrange for a replacement, repair, or refund as appropriate. Damaged items must be retained until the claim is resolved—do not discard damaged products or packaging until we have confirmed you may do so.
PatioSet is not responsible for damage that occurs after delivery is completed or for damage resulting from improper use, assembly, or storage after receipt.
Undeliverable or Refused Packages
If a package is returned to us as undeliverable due to an incomplete address, multiple failed delivery attempts, or customer refusal, you will be notified via email. Returned packages may be subject to a restocking fee, and original shipping charges (for international orders where shipping fees applied) are non-refundable.
If you wish to have the package reshipped, you will be responsible for any applicable reshipping fees. Please contact us at contact@patioset.shop or 3052067865 to arrange reshipping or to request a refund, minus any applicable restocking fees.
International Shipping: Duties, Taxes, and Customs
PatioSet ships to many international destinations. International customers are responsible for all import duties, customs fees, taxes, and any other charges imposed by their destination country. These fees are determined by your local customs authority and are not included in your order total or shipping cost.
The recipient is responsible for paying all such fees upon delivery or as required by the destination country's customs procedures. PatioSet has no control over these charges and cannot predict their amount. If you refuse a shipment or fail to pay applicable duties and taxes, resulting in the package being returned to us, you will not receive a full refund. Shipping costs and any customs-related fees are non-refundable, and a restocking fee may apply.
Please check with your local customs office before placing an international order if you have questions about potential import fees.
International shipments may be subject to customs inspection and clearance, which can cause delays beyond our estimated delivery times. PatioSet is not responsible for delays caused by customs processing.
Signature Requirements and Delivery Instructions
Most domestic shipments do not require a signature upon delivery. However, high-value items or certain carriers may require a signature for proof of delivery. If you will not be available to sign, you may be able to authorize the carrier to leave the package or arrange for pickup at a carrier facility. Check your tracking information for carrier-specific delivery options.
PatioSet is not responsible for packages marked as delivered by the carrier. If tracking shows your package was delivered but you have not received it, please check with neighbors, household members, building management, or other locations where the package may have been left, and contact the carrier directly for delivery confirmation details.
Special Shipping Requests
If you have special delivery requests, such as weekend delivery, expedited shipping, delivery to a P.O. Box, or hold-for-pickup service, please contact us at contact@patioset.shop or 3052067865 before placing your order. We will do our best to accommodate your request, though additional fees or service limitations may apply depending on your location and carrier capabilities.
Expedited shipping options may be available for an additional fee for domestic orders. International expedited shipping availability varies by destination.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at contact@patioset.shop or 3052067865. We begin processing orders quickly, and once an order has been dispatched, we cannot cancel or modify it. If your order has already shipped, you may return the item(s) in accordance with our return policy once you receive them.
Contact Us for Shipping Questions
If you have any questions about your shipment, delivery status, tracking information, or our shipping policies, please contact us:
- Email: contact@patioset.shop
- Phone: 3052067865
- Mailing Address: PatioSet, 911 S 6th Ave, Canton, IL 61520, United States
Our customer service team is here to help ensure your order arrives safely and on time. Please have your order number and tracking information available when you contact us so we can assist you quickly and efficiently.
Updates to This Shipping Policy
PatioSet reserves the right to update or modify this Shipping Policy at any time to reflect changes in our operations, carrier partnerships, or legal requirements. Any changes will be posted on this page with an updated effective date. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about our shipping practices.