Shipping policy
1. General Information
This Shipping Policy explains how PatioSet processes, handles, and delivers orders placed through our website.
By placing an order, you agree to the terms outlined below.
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Processing time may be slightly longer during high demand periods.
3. Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
Delivery times are estimates and may vary due to customs or carrier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We may offer free shipping during promotional campaigns.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.
6. Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not responsible for lost or delayed packages caused by incorrect addresses.
7. Lost or Delayed Orders
If your order is delayed or missing:
- Check tracking information
- Contact the shipping carrier
- Then contact us for assistance
We will help resolve the issue.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours with photo proof.
We will review the case and offer a replacement or refund if applicable.
9. Contact Us
PatioSet
📍 911 S 6th Ave, Canton, IL 61520, United States
📞 +1 305-206-7865
📧 support@patioset.shop