Refund policy
1. General Information
This Refund Policy explains how PatioSet handles returns, refunds, and exchanges for purchases made through our website.
By placing an order, you agree to the terms outlined in this policy.
2. Provider Information
PatioSet
Address: 911 S 6th Ave, Canton, IL 61520, United States
Phone: +1 305-206-7865
Email: support@patioset.shop
3. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
4. Non-Returnable Items
- Perishable goods
- Personal care or hygiene items
- Final sale or non-returnable items
5. Refund Process
After receiving and inspecting your return:
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
6. Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We cover return shipping if the item is defective or incorrect
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours with photo proof.
We will offer a replacement or full refund.
8. Order Cancellations
Orders can be canceled within 12 hours after purchase.
9. Late or Missing Refunds
If your refund is delayed:
- Check your bank account
- Contact your payment provider
- Then contact us
10. Contact
PatioSet
📍 911 S 6th Ave, Canton, IL 61520, United States
📞 +1 305-206-7865
📧 support@patioset.shop