Refund policy

Return Window

PatioSet offers a 30-day return window for eligible items. You may request a return within 30 days of receiving your order. Please note that this is our voluntary return policy—United States law does not provide a statutory cooling-off period for most online purchases.

Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

  • Item must be unused, unworn, and in the same condition as received
  • Item must be in its original packaging with all tags, labels, and accessories intact
  • Proof of purchase (order confirmation or receipt) is required
  • The return request must be initiated within the 30-day return window

How to Start a Return

To initiate a return, please contact our customer service team:

  • Email: contact@patioset.shop
  • Phone: 305-206-7865

Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with return authorization and detailed instructions.

Return Address

Once your return is authorized, please send the item(s) to:

PatioSet
911 S 6th Ave
Canton, IL 61520
United States

We recommend using a trackable shipping service and retaining your shipping receipt. PatioSet is not responsible for items lost or damaged during return transit.

Return Shipping Costs

For standard returns (change of mind, unwanted items, or items that do not fit your needs), customers are responsible for return shipping costs. Shipping fees paid on the original order are non-refundable.

PatioSet will cover return shipping costs if the item received is defective, damaged, or incorrect due to our error.

Refund Method and Timing

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

If your return is approved:

  • Refunds will be processed within 5–10 business days of approval
  • Refunds will be issued to the original payment method used for the purchase
  • The original shipping cost is non-refundable (unless the return is due to our error)

Depending on your financial institution, it may take an additional few business days for the refund to appear in your account.

Non-Returnable Items

Certain items cannot be returned for health, safety, or hygiene reasons. Non-returnable items include:

  • Perishable goods
  • Personal care, hygiene, or intimate items
  • Items marked as final sale, clearance, or non-returnable at the time of purchase
  • Custom-made or personalized items
  • Downloadable or digital products

If you have questions about whether a specific item is returnable, please contact us before placing your order.

Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us at contact@patioset.shop or call 305-206-7865. We will assist you with the exchange process.

Exchanges are subject to product availability. If the desired item is unavailable, we will process a refund and you may place a new order.

Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at contact@patioset.shop or 305-206-7865.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the damage, defect, or incorrect item

We will review your claim promptly and, if approved, will offer a replacement at no additional cost or a full refund, including original shipping charges. Return shipping for damaged, defective, or incorrect items will be covered by PatioSet—we will provide a prepaid return label or reimburse your return shipping costs.

Order Cancellation

You may cancel your order within 12 hours of placing it by contacting us immediately at contact@patioset.shop or 305-206-7865.

Orders are typically processed and prepared for shipment within 3–5 working days. Once an order has been shipped, it cannot be canceled, but you may return the item(s) in accordance with this Return & Refund Policy after delivery.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

  • Check your bank account or credit card statement again
  • Contact your credit card company or bank—it may take additional time before your refund is officially posted
  • Contact your payment provider (PayPal, etc.) if applicable
  • If you have completed these steps and still have not received your refund, please contact us at contact@patioset.shop or 305-206-7865

Partial Refunds

In certain situations, only partial refunds may be granted, including:

  • Items showing obvious signs of use or wear
  • Items returned without original packaging or with missing components
  • Items returned more than 30 days after delivery

Tax

All prices displayed on our website are exclusive of sales tax. Applicable sales tax is calculated and added at checkout based on your shipping destination in accordance with state and local tax laws.

Refunds will include any sales tax paid on the returned item(s). If only part of an order is returned, sales tax will be refunded proportionally.

California Consumer Privacy Rights (CCPA/CPRA)

California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). For details on how we collect, use, and protect your personal data, and to exercise your rights (including the right to know, delete, and opt out of the sale or sharing of personal information), please refer to our Privacy Policy or contact us at contact@patioset.shop.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

  • Email: contact@patioset.shop
  • Phone: 305-206-7865
  • Mailing Address: PatioSet, 911 S 6th Ave, Canton, IL 61520, United States