Privacy policy

Information We Collect

We collect several categories of personal information to provide our services, fulfill orders, and improve your experience. The types of information we collect include:

Information You Provide Directly

  • Contact Information: Full name, email address, phone number
  • Billing and Shipping Information: Shipping and billing address, including street address, city, state, and ZIP code
  • Order Information: Products purchased, order details, purchase history, transaction records
  • Payment Information: Payment card details (processed securely via third-party payment processors; we do not store complete payment card information on our servers)
  • Customer Service Information: Information you provide when contacting customer support, including correspondence, feedback, and inquiries

Information Collected Automatically

When you visit our Site, we and our service providers automatically collect certain device and usage information through cookies and similar tracking technologies:

  • Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution
  • Usage Information: Pages visited, products viewed, time and date of visits, time spent on pages, clickstream data, referring/exit pages, search queries
  • Location Information: General geographic location inferred from IP address
  • Cookies and Similar Technologies: See the section on Cookies and Tracking Technologies below for detailed information

Information from Third Parties

We may receive information about you from third-party service providers, such as payment processors, shipping carriers, and marketing platforms, to facilitate transactions and improve our services.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Fulfillment: Process and deliver your orders, arrange for shipping (our standard delivery time is 3-5 working days, and shipping within the United States is FREE), provide order confirmations and shipping updates
  • Customer Service: Respond to your inquiries, provide customer support, handle returns and exchanges in accordance with our 30-day return policy
  • Payment Processing: Process payments and prevent fraudulent transactions
  • Account Management: Create and maintain your account if you choose to register
  • Communications: Send you transactional emails (order confirmations, shipping notifications, receipts), respond to your requests, and provide important notices about our services
  • Marketing: Send promotional emails, newsletters, and special offers (you may opt out at any time)
  • Website Improvement: Analyze website usage, improve our Site's functionality, optimize user experience, and develop new features
  • Security and Fraud Prevention: Detect, prevent, and address fraud, unauthorized activity, security incidents, and other harmful or illegal activities
  • Legal Compliance: Comply with applicable laws, regulations, legal processes, and governmental requests
  • Business Operations: Conduct internal research, analytics, and business intelligence to improve our products and services

How We Share Your Information

We do not sell your personal information.

We may share your personal information with the following categories of third parties for the business purposes described below:

Service Providers

We share information with trusted service providers who perform services on our behalf, including:

  • E-commerce Platform: Shopify Inc., which hosts our online store and provides e-commerce infrastructure
  • Payment Processors: Third-party payment gateways that process credit card and other payment transactions securely
  • Shipping and Fulfillment: Shipping carriers and fulfillment centers that deliver orders to you
  • Analytics Providers: Services such as Google Analytics that help us understand how visitors use our Site
  • Marketing and Advertising: Email service providers, advertising networks, and social media platforms that help us communicate with you and deliver targeted advertising
  • Customer Service Tools: Platforms that help us manage customer inquiries and support requests
  • IT and Security: Providers that support our technology infrastructure and security measures

These service providers are contractually obligated to use your personal information only as necessary to provide services to us and are required to maintain appropriate security measures.

Business Transfers

If PatioSet is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or use of your personal information.

Legal Requirements and Protection of Rights

We may disclose your personal information when required by law or in response to valid legal processes, such as a subpoena, court order, or government request. We may also disclose information when necessary to:

  • Protect our rights, property, or safety, or the rights, property, or safety of our users or others
  • Enforce our Terms of Service or other agreements
  • Investigate and prevent fraud, security incidents, or illegal activity
  • Respond to claims that content violates the rights of third parties

With Your Consent

We may share your information for other purposes with your express consent or at your direction.

Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our Site and to provide, maintain, and improve our services.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to site owners. Cookies can be "session" cookies (which expire when you close your browser) or "persistent" cookies (which remain on your device until deleted or until they expire).

Types of Cookies We Use

  • Strictly Necessary Cookies: These cookies are essential for the Site to function properly. They enable core functionality such as security, network management, shopping cart operation, and accessibility. You cannot opt out of these cookies.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often and whether users receive error messages. We use services like Google Analytics to understand usage patterns and improve our Site. These cookies do not collect information that directly identifies you.
  • Functional Cookies: These cookies allow our Site to remember choices you make (such as your language preference or region) and provide enhanced, personalized features.
  • Advertising and Marketing Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. Advertising networks and social media platforms may place these cookies to build a profile of your interests and show you relevant ads on other sites.

Third-Party Cookies and Tracking

Some cookies on our Site are placed by third-party service providers, including analytics providers (such as Google Analytics), advertising networks, and social media platforms. These third parties may collect information about your online activities over time and across different websites.

Managing Cookies

Most web browsers are set to accept cookies by default. You can typically modify your browser settings to decline cookies if you prefer. Please note that if you choose to disable cookies, some features of our Site may not function properly, and your user experience may be diminished.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org or www.youronlinechoices.com.

Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) signal that lets you tell websites you do not want to be tracked. Currently, there is no industry-wide standard for recognizing or responding to DNT signals. At this time, our Site does not respond to DNT browser settings or signals. However, you may use the cookie management options described above to control tracking.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information.

Categories of Personal Information We Collect

In the past 12 months, we have collected the following categories of personal information from California consumers:

  • Identifiers: Name, email address, postal address, phone number, IP address, device identifiers
  • Commercial Information: Purchase history, products or services purchased, order details, transaction records
  • Financial Information: Payment card information (processed by third-party payment processors)
  • Internet or Network Activity: Browsing history, search history, information on interactions with our Site, pages viewed, clickstream data
  • Geolocation Data: General geographic location derived from IP address
  • Inferences: Profiles reflecting preferences, characteristics, behavior, and attitudes

Your Rights Under CCPA/CPRA

California residents have the following rights:

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business or commercial purposes for collecting or selling it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain legal exceptions (such as when we need the information to complete a transaction, comply with legal obligations, or detect security incidents).
  • Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information. We do not sell personal information in the traditional sense (for monetary consideration). However, the use of certain cookies and tracking technologies for targeted advertising may qualify as "sharing" under California law. See the "Do Not Sell or Share My Personal Information" section below.
  • Right to Limit Use of Sensitive Personal Information: If we use or disclose sensitive personal information for purposes other than those permitted by law, you have the right to limit such use. We do not use or disclose sensitive personal information in ways that trigger this right.
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices or rates, provide a different level or quality of goods or services, or suggest you will receive a different price or level of quality because you exercised your privacy rights.

Do Not Sell or Share My Personal Information

We do not sell your personal information for monetary consideration.

However, when we use certain third-party cookies and tracking technologies for targeted advertising and analytics, this activity may be considered "sharing" personal information under California law, even though no money is exchanged. Specifically, the use of advertising cookies and pixels placed by social media platforms and advertising networks may constitute "sharing" because these third parties may use the information to serve targeted ads on other websites and platforms.

If you are a California resident and wish to opt out of this type of sharing, you can:

  • Adjust your cookie preferences by using the cookie management options in your browser settings to block or delete third-party advertising cookies.
  • Use browser-based opt-out tools, such as the Global Privacy Control (GPC), if supported by your browser.
  • Opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices.

Please note that opting out of cookies and tracking may affect your experience on our Site and limit certain personalized features.

How to Exercise Your California Privacy Rights

To exercise your rights to know, delete, or correct your personal information, please contact us using one of the following methods:

  • Email: contact@patioset.shop
  • Phone: 3052067865
  • Mail: PatioSet, 911 S 6th Ave, Canton, IL 61520, United States

When you submit a request, we will ask you to provide certain information to verify your identity and confirm that you are a California resident. This is necessary to protect your personal information from unauthorized access. We will typically ask for your name, email address, and, if applicable, order number or account details. The information you provide will be used solely to verify your identity and process your request.

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.

Authorized Agents

You may designate an authorized agent to make a request on your behalf. To do so, you must provide the authorized agent with written permission to act on your behalf, and we may require you to verify your identity directly with us. We may also require the authorized agent to provide proof of their authorization.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records.

Specifically:

  • Order and Transaction Information: We retain order details, purchase history, and transaction records for as long as necessary to fulfill orders, process returns (in accordance with our 30-day return policy), handle customer service inquiries, comply with tax and accounting requirements, and maintain business records. This typically means we retain this information for at least seven years after the transaction date to comply with applicable record-keeping laws.
  • Account Information: If you create an account, we retain your account information for as long as your account is active or as needed to provide you with services. If you request account deletion, we will delete or anonymize your information, except where we are required to retain it for legal or regulatory purposes.
  • Marketing Information: We retain contact information for marketing purposes until you opt out or unsubscribe from our communications.
  • Device and Usage Information: We retain automatically collected information (such as IP addresses, cookies, and usage data) for a limited period, typically no longer than necessary for analytics, security, and fraud prevention purposes (usually no more than 24 to 26 months).

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and deletion policies.

Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure,