Contact Us
Get in Touch with PatioSet
We're here to help make your outdoor living dreams a reality. Whether you have questions about our products, need assistance with an order, or want personalized recommendations for your space, our friendly customer service team is ready to assist you. At PatioSet, we believe that exceptional service doesn't end when you click "buy"—it's woven into every interaction we have with our valued customers.
Your satisfaction and confidence matter to us, and we're committed to providing prompt, helpful responses to every inquiry. Don't hesitate to reach out—we genuinely enjoy hearing from our customers and helping you create the outdoor spaces you'll love for years to come.
Contact Information
Reach us through any of the following convenient methods:
For non-urgent inquiries, product questions, order support, or general assistance, email us at contact@patioset.shop. We typically respond to all email inquiries within one business day, and often much sooner. Email is ideal for detailed questions, sharing photos of your space for recommendations, or when you'd like a written record of our conversation.
Phone
Prefer to speak with someone directly? Call us at (305) 206-7865 during our business hours (listed below). Our knowledgeable team members are available to answer questions, help you choose the perfect pieces for your outdoor space, provide order updates, and resolve any concerns. We're real people who genuinely care about your experience, and we're always happy to hear your voice.
Mailing Address
For written correspondence, returns, or other postal matters, our address is:
PatioSet
911 S 6th Ave
Canton, IL 61520
United States
Please note that this is our business address; for product returns, please follow the return process outlined in our Return Policy to ensure proper handling and prompt processing of your refund or exchange.
Business Hours
Our customer service team is available to assist you:
Monday through Friday: 9:00 AM – 5:00 PM (Central Time)
While our phone lines are staffed during these hours, you can email us anytime—we'll respond during our next business day. Orders placed through our website are processed seven days a week, so you can shop whenever it's convenient for you.
Response Times
We know that when you have a question or concern, you want answers quickly. Here's what you can typically expect:
- Email inquiries: We respond to most emails within one business day, and often within just a few hours during business hours.
- Phone calls: When you call during business hours, you'll speak with a team member directly—no endless hold times or frustrating phone trees.
- Order confirmations: You'll receive an automated order confirmation immediately after purchase, with shipping updates sent as your order is processed and dispatched.
If you need urgent assistance with an existing order or time-sensitive matter, calling during business hours is your fastest option. For routine questions or when reaching out after hours, email works beautifully and ensures we have all the details we need to provide a thorough, helpful response.
Order, Shipping & Delivery Inquiries
Have questions about an order you've placed or considering? Here's what you need to know:
Order Status and Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your delivery every step of the way. If you have questions about your order status, need to modify an order that hasn't yet shipped, or require assistance with tracking, contact us by email or phone with your order number handy, and we'll be happy to help.
Shipping Information
We're proud to offer free shipping on all orders within the United States—no minimum purchase required. Your outdoor furniture will be carefully packaged and delivered to your door at no additional cost. Standard delivery time is 3-5 business days from the date your order ships, though actual transit times may vary based on your location and carrier schedules.
Please allow 1-2 business days for order processing before shipment. During peak seasons or promotional periods, processing may take slightly longer, but we'll keep you informed every step of the way.
Delivery Questions
If you have specific delivery requirements, questions about large-item delivery, need to arrange a specific delivery date, or have concerns about access to your location, please contact us as soon as possible after placing your order. While we can't guarantee specific delivery dates, we'll work with you and our shipping partners to accommodate your needs whenever possible.
Returns, Exchanges & Product Support
Your satisfaction is our priority, and we stand behind every product we sell. If you're not completely delighted with your purchase, we're here to make it right.
Return Policy Overview
PatioSet offers a 30-day return window from the date of delivery. If you're not satisfied with your purchase for any reason, you may return eligible items within this timeframe for a refund or exchange. Items must be unused, unassembled (if applicable), and in their original packaging to qualify for return.
For complete details about our return process, eligibility requirements, how to initiate a return, and information about who covers return shipping costs, please visit our Return Policy page or contact our customer service team. We'll walk you through the process and answer any questions to make your return or exchange as smooth as possible.
Product Questions and Support
Need help with assembly? Have questions about care and maintenance? Wondering which cushions fit a particular set? We're here to help. Contact us with any product-related questions, and our team will provide detailed guidance, troubleshooting assistance, or recommendations. We want you to get the maximum enjoyment and longevity from your PatioSet furniture, and we're invested in your long-term satisfaction.
Feedback and Suggestions
We're always working to improve, and your feedback helps us serve you better. Whether you have suggestions for new products you'd like to see, ideas for improving our website or shopping experience, or simply want to share your thoughts about your PatioSet purchase, we genuinely want to hear from you. Every comment, compliment, and constructive criticism helps us grow and evolve to meet your needs more effectively.
Please reach out via email or phone—we read and consider every piece of feedback we receive, and we're grateful for customers who take the time to help us improve.
We're Here for You
At PatioSet, you're never just an order number. You're a valued customer and part of our growing community of outdoor living enthusiasts. Whether you're planning your first patio refresh or you're a longtime customer adding to your collection, we're honored that you've chosen us and committed to ensuring your experience is exceptional from start to finish.
Don't hesitate to reach out with questions big or small. We're here to help, and we genuinely look forward to hearing from you.
Contact us today:
Email: contact@patioset.shop
Phone: (305) 206-7865
Monday–Friday, 9:00 AM – 5:00 PM Central Time